Welcome to Ever Camp’s FAQ section! We’ve compiled answers to the most common questions about our products, delivery, returns, and more. If you can’t find what you’re looking for, our friendly customer service team is always here to help.
🌲 Product Questions
What types of tents do you offer?
We specialise in tents for every adventure! Our range includes:
- 2 Man Tents – perfect for solo campers or couples
- 4 Man Tents – ideal for small families or groups
- 8 Man and Large Tents – great for family gatherings
- Air Tents – easy to pitch and perfect for quick setups
- Backpacking Tents – lightweight options for hiking adventures
Do you sell complete camping sets?
While we don’t sell pre-packaged sets, we offer everything you need to create your perfect camping experience. From tents and sleeping gear to cooking equipment and furniture, you can mix and match to suit your specific needs.
What sleeping options do you provide?
We have a comprehensive range of sleeping solutions including:
- Air Beds and Inflatable Beds
- Camp Beds
- Camping and Sleeping Mats
- Air Bed Pumps
🚚 Delivery & Shipping
What delivery options do you offer?
We provide two main delivery options:
- Standard Shipping (£12.95) – 10-15 days via DHL or FedEx
- Free Shipping – 15-25 days via EMS on orders over £50
How long does order processing take?
All orders are processed within 1-2 business days from our Bristol headquarters. During peak camping season (April-September), we recommend ordering 3-4 weeks before your adventure.
Do you deliver to my country?
We deliver worldwide! However, we cannot deliver to some remote areas in Asia and selected locations with challenging shipping logistics. Our checkout system will automatically confirm if we can deliver to your address.
Can I track my order?
Yes! Once your order is dispatched, you’ll receive a confirmation email with tracking information so you can monitor your gear’s journey to your doorstep.
💳 Payments & Accounts
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. Your financial details are processed securely through our certified payment partners.
🔄 Returns & Exchanges
What is your returns policy?
We stand behind the quality of all our products. If you need to return any item, you have 15 days from receipt to initiate a return. Please visit our Returns Policy page for detailed information on how to process returns.
What if my item arrives damaged?
We’re sorry to hear that! Please contact us immediately at [email protected] with your order details and photos of the damaged item. We’ll arrange a replacement or refund as quickly as possible.
🏕️ Camping Advice
How do I choose the right tent?
Consider how many people will be sleeping in the tent and the type of camping you’ll be doing. For backpacking, choose lightweight options. For family camping, larger tents with separate rooms might be preferable. Don’t forget to check the season rating for the weather conditions you’ll encounter.
What essential camping gear should I start with?
For beginners, we recommend starting with:
- A suitable tent for your group size
- Sleeping equipment (air beds or camping mats)
- Camping chairs
- Basic cooking equipment
- Lighting (batteries or power banks)
Still Have Questions?
Our customer service team, based in Bristol, is always ready to assist with any questions or concerns. Contact us at [email protected] and we’ll be happy to help ensure your camping gear arrives exactly when you need it.
Ever Camp Address:
75 Wine St, Bristol, GB BS7S 8LH
At Ever Camp, we’re not just delivering products – we’re delivering possibilities for unforgettable outdoor experiences. Where will your next adventure take you?