At Ever Camp, we’re committed to ensuring your complete satisfaction with our premium outdoor gear. We understand that sometimes products may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process.
Returns Policy Overview
Return Window: 15 days from the date you receive your order
Condition Requirements: Items must be unused, in original packaging, and with all tags attached
Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective
Step-by-Step Return Process
- Initiate Your Return
Contact our customer service team within 15 days of receiving your order using the template below - Wait for Authorization
Our team will review your request and provide a Return Authorization Number within 2 business days - Package Your Items
Securely pack the items in their original packaging with all accessories and documentation - Ship Your Return
Send the package to our returns centre at:
Ever Camp Returns
75 Wine St, Bristol, GB BS7S 8LH - Processing
Allow 5-7 business days for us to process your return once received
Exchange Process
If you’d like to exchange an item for a different size, colour, or product:
- Follow the same return process outlined above
- Clearly indicate in your return request that you prefer an exchange
- Specify the replacement item you’d like
- We’ll ship the new item once we receive your return (additional shipping charges may apply)
Refund Information
Refund Processing Time: 5-7 business days after we receive and inspect your return
Refund Method: Refunds will be issued to your original payment method
Deductions: Original shipping costs are non-refundable
International Refunds: For international orders, refunds will be processed in GBP. Currency conversion differences may occur based on your bank’s exchange rates.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged unless defective:
- Batteries (due to chemical composition and limited lifespan)
- Camping Cutlery Sets (for hygiene reasons)
- Opened or used sleeping bags and air beds
- Personal care items
- Items missing original packaging or tags
Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- We’ll arrange a replacement or full refund, including return shipping costs
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Dear Ever Camp Customer Service Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify: Wrong Size, Changed Mind, Defective, etc.]
Preferred Resolution: [Refund / Exchange for (specify product)]
Contact Information: [Your Full Name and Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Contact Information
Ever Camp Customer Service
Email: [email protected]
Address: 75 Wine St, Bristol, GB BS7S 8LH
Response Time: Within 2 business days
We’re here to help you get the right gear for your outdoor adventures. If you have any questions about our returns policy, don’t hesitate to reach out to our friendly customer service team.