At Ever Camp, we’re passionate about helping outdoor enthusiasts embark on their next adventure with confidence. Our shipping and returns policies are designed to ensure you receive your premium outdoor gear promptly and have peace of mind with every purchase.
Shipping Information
Order Processing
We process all orders within 1-2 business days of payment confirmation. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | £12.95 | 10-15 business days after dispatch | DHL or FedEx |
| Free Shipping | Free (orders over £50) | 15-25 business days after dispatch | EMS |
Please Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship globally, with the exception of some Asian countries and remote regions.
Accepted Payment Methods
We accept the following payment methods: Visa, MasterCard, JCB, and PayPal.
Returns & Exchanges Policy
We want you to be completely satisfied with your Ever Camp gear. If you’re not happy with your purchase, our straightforward returns process makes it easy to get what you need for your outdoor adventures.
Returns Policy Overview
- Return Window: 15 days from the date you receive your order
- Condition Requirements: Items must be unused, in original packaging, and with all tags attached
- Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective
Step-by-Step Return Process
- Initiate Your Return
Contact our customer service team within 15 days of receiving your order using the template provided below. - Wait for Authorization
Our team will review your request and provide a Return Authorization Number within 2 business days. - Package Your Items
Securely pack the items in their original packaging with all accessories and documentation. - Ship Your Return
Send the package to our returns centre at:
Ever Camp Returns
75 Wine St, Bristol, GB BS7S 8LH - Processing
Allow 5-7 business days for us to process your return once received.
Exchange Process
If you’d like to exchange an item for a different size, colour, or product:
- Follow the same return process outlined above
- Clearly indicate in your return request that you prefer an exchange
- Specify the replacement item you’d like
- We’ll ship the new item once we receive your return (additional shipping charges may apply)
Refund Information
- Refund Processing Time: 5-7 business days after we receive and inspect your return
- Refund Method: Refunds will be issued to your original payment method
- Deductions: Original shipping costs are non-refundable
- International Refunds: For international orders, refunds will be processed in GBP. Currency conversion differences may occur based on your bank’s exchange rates.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged unless defective:
- Batteries (due to chemical composition and limited lifespan)
- Camping Cutlery Sets (for hygiene reasons)
- Opened or used sleeping bags and air beds
- Personal care items
- Items missing original packaging or tags
Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- We’ll arrange a replacement or full refund, including return shipping costs
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Dear Ever Camp Customer Service Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) to Return: [Product Name(s) and Quantity] Reason for Return: [Please specify: Wrong Size, Changed Mind, Defective, etc.] Preferred Resolution: [Refund / Exchange for (specify product)] Contact Information: [Your Full Name and Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Contact Information
Ever Camp Customer Service
Email: [email protected]
Address: 75 Wine St, Bristol, GB BS7S 8LH
Response Time: Within 2 business days
We’re here to help you get the right gear for your outdoor adventures. If you have any questions about our shipping or returns policy, don’t hesitate to reach out to our friendly customer service team.